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Yes. Every candle is hand-poured in Montréal using natural soy wax, bee wax and cotton wicks. Each vessel is filled with intention, craftsmanship, and care.
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Yes. Most of our candles are poured into vintage, antique, or upcycled vessels collected for their beauty and history.
Slight patina, variations, or imperfections are normal and celebrated—they give each piece its soul.
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At House of Eugénie, packaging is part of our philosophy.
Your parcel is composed with the same intention as each curated piece:
• 40% of our packaging is repurposed — boxes that have been restored and given a second life. • Items are cushioned in shredded pages of vintage magazines, honouring the stories that came before. • All wrapping materials are either recycled or repurposed, chosen with care and beauty in mind. • For every delivery, trees are planted, replenishing what we take and continuing a cycle of renewal.
Our packaging is eco-conscious, elegant, and deeply aligned with our values: refinement without compromise.
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Photos are representative but not contractual. Because each piece is one-of-a-kind or vintage, slight differences may occur in colour, patina, shape, or texture.
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Canada: 3–15 business days • United States: 3–20 business days • France & United Kingdom: 3–5 weeks
We always aim to deliver your order in a timely and secure manner. Delays may occur depending on carriers or customs.
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No — these fees are not included in our prices.
Any import duty or customs fee is charged directly by your country and remains the customer’s responsibility.
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Once a package is marked “delivered” by the carrier, House of Eugénie cannot be held responsible for loss or theft.
You may contact the carrier or your local postal office for assistance.
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We pack every order with great care, but if your item arrives with major damage:
Contact us within 48 hours
Provide photos of the item, packaging, and shipping box
Keep all original packaging
We will review your claim promptly.
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Our return and exchange policy is designed with transparency and customer trust in mind.
Because our pieces are handmade, vintage, and often one-of-a-kind, all sales are final.
However, you may contact us within 48 hours for: • wrong item received • major shipping damage • structural defect upon arrival
Your satisfaction matters to us, and we aim to make any necessary resolution smooth, fair, and respectful.
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• Always keep your candle in sight • Burn for 2–3 hours at a time • Trim the wick to ¼ inch • Keep away from drafts, pets, fabrics, and flammable objects • Place on a heat-resistant surface • Stop burning if the vessel becomes too hot or develops a crack • Leave 1 cm (½ inch) of wax at the bottom
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Vintage vessels may react differently to heat. Please: • Stop burning if the container becomes cracked or overly hot • Leave at least 1 cm (½ inch) of wax at the bottom • Expect natural wear or patina — it is part of the vessel’s charm
Once your candle is finished, the vessel can be gently washed and reused as décor.
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Yes. You may send us photos (inside and outside) and dimensions of your container. We’ll confirm if it is suitable for candle pouring. Shipping to and from House of Eugénie is at the customer’s expense.
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Yes — we ship to: • Canada • USA • France • United Kingdom
More regions may be added in the future.
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We use 100% natural soy wax, known for its clean and slow burn. Our wicks are cotton-based, with no lead or toxic materials.
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We offer two main categories: • Handmade, vintage, antique, and one-of-a-kind vessels and candles • New, commercially made items such as branded candles, matches, and accessories
Each product page clearly indicates which category it belongs to.
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No — all House of Eugénie candles are intentionally unscented. This choice highlights the purity of the flame, the beauty of the vessel, and the overall aesthetic experience.
A light natural wax aroma is normal and varies slightly between batches.
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Most candles are made using: • natural soy wax • soy blends • beeswax blends
The exact composition is always listed in each individual product description.
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Yes — variations in patina, marks, or aging are expected and part of their charm. These characteristics are not considered defects.
Commercial pieces may also have normal production variations.
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We currently ship to:
Canada: Québec, Ontario, British Columbia
United States: New York
France: Paris
United Kingdom: London
We do not deliver outside these regions at this time.
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Yes. Local pick-up is available by appointment only.
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Orders are usually ready within 5 business days • Email us to schedule a time • The exact pickup location is sent once the order is ready • Payment may be completed at the atelier if choosing pickup
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They are final sale due to their unique, irreplaceable nature.
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Some commercially made items (branded candles, matches, accessories) may be eligible for: • return • exchange • or store credit
Items must be: • unused • unlit • unaltered • in original condition • returned within the timeframe listed on your order confirmation
Shipping costs for returns are covered by the customer unless stated otherwise.
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- used or lit candles • handmade, vintage, antique, or one-of-a-kind items • customized or altered pieces • items damaged after delivery • items showing normal vintage wear
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Yes — selectively. Just contact us : houseofeugenie@gmail.com Refills are available for approved non-commercial vessels.
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No. Promotional or commercial candles are not eligible for refills.
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Yes — depending on compatibility and safety. Email us clear photos and details, and we will confirm availability.
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• credit cards • debit cards • approved offline payments (including payment upon pickup)
Full payment is required before shipment.
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You can email us anytime at: 📧 houseofeugenie@gmail.com
We respond within 48 hours.
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No. All visits are by appointment only.